Contact

BKK Central Office

  • Phone: +36 1 3 255 255 (workdays 8:00-17:00)
  • E-mail:bkk@bkk.hu
  • Fax: +36 30 774 1001

BKK Customer Service Centre

  • In person: 1075 Budapest, Rumbach Sebestyén u. 19-21.
  • Postal address: 1241 Budapest, Pf. 200
  • Phone: + 36 1 258 4636 (0-24h)
  • E-mail:bkk@bkk.hu

Business hours:

Monday, Tuesday 9.00 – 17.00
Wednesday 9.00 – 19.00
Thursday 9.00 – 17.00
Friday 9.00 – 15.00
Saturday-Sunday closed

BKK Customer Service Points

Opening hours
Workdays Saturday Sunday
Deák Ferenc tér M, underpass 5.30 – 22.00 5.30 – 22.00 5.30 – 22.00
Rumbach Sebestyén utca 19-21. 9.00 – 17.00, Wednesday 9.00 – 19.00, Friday 9.00 – 15.00 Closed Closed
Keleti pályaudvar M, underpass 5.30 – 22.00 5.30 – 22.00 5.30 – 22.00
Kelenföld vasútállomás M, underpass 5.30 – 22.00 5.30 – 22.00 5.30 – 22.00
Liszt Ferenc Airport Terminal 2A 8.00 – 22.00 8.00 – 22.00 8.00 – 22.00
Liszt Ferenc Airport Terminal 2B 9.00 – 21.00 9.00 – 21.00 9.00 – 21.00
Móricz Zsigmond körtér M 5.30 – 22.00 5.30 – 22.00 5.30 – 22.00
Ferenciek tere M 5.30 – 22.00 5.30 – 22.00 5.30 – 22.00
Kőbánya-Kispest M 5.30 – 22.00 5.30 – 22.00 5.30 – 22.00

In connection with matters related to parking, freight transport permits, overweight and oversized vehicles, public space use and taxi stands

  • Phone number: +36 1 235 3000
    Please call during the following business hours:
Monday, Tuesday 8.00 – 17.00
Wednesday 8.00 – 18.00
Thursday, Friday 8.00 – 17.00
Monday, Wednesday 9.00 – 15.00
Tuesday, Thursday 9.00 – 13.00
Friday 9.00 – 12.00
Saturday-Sunday closed

Complaints and opinions regarding public transport; timetable and fare information:

  • Postal address: 1241 Budapest, Pf. 200.
  • Phone number (0-24h): + 36 1 258 4636
  • E-mail:bkk@bkk.hu

Public transport violation fines:

  • Postal address: 1241 Budapest, Pf. 200.
  • Phone: + 36 1 461 65 00/11-140

Business hours:

Monday – Thursday 7.30 – 16.00
Friday 7.30 – 14.30
  • E-mail:   potdijkezeles@bkk.hu
  • Personal customer service for fine-related issues: 1072 Budapest, Akácfa u. 22.

Business hours:

Monday to Friday (workday) 7.00 – 20.00
Saturday (and on days with Saturday work schedule) 8.00 – 14.00
Sunday (public holidays) closed

Lost and Found Items:

  • Postal address: 1980 Budapest, Pf. 11.
  • Phone number: + 36 1 258 4636 (please call during regular business hours)
  • E-mail: bkv@bkv.hu
  • Customer service in person: 1072 Budapest, Akácfa u. 18.

Business hours

Monday 8.00 – 20.00
Tuesday, Wednesday, Thursday 8.00 – 17.00
Friday 8.00 – 15.00
Saturday-Sunday closed

Personal transport for passengers with reduced mobility

BKK Traffic Control

BKK – Közút Zrt. (Public Road Management):

To report pothole-caused damage to cars:

Business hours:

Monday – Thursday 8.00 – 14.00
Friday 8.00 – 12.00
Saturday-Sunday closed

To report issues related to roads, bridges, overpasses and traffic lights

To obtain maps copies required for traffic engineering permits and public space use:

  • Postal address and customer service in person: 1088 Budapest, Szabó Ervin tér 2. III. emelet 326.
  • Phone number to report damages caused by potholes: + 36 1 327 7134 (please call during regular business hours)

Business hours

Monday-Friday 8.00 – 12.00
Saturday-Sunday closed

Budapest Szíve Városfejlesztő Nonprofit Kft.

“Budapest Szíve” Urban Development Information Centre

  • Postal address: 1052 Budapest, Bárczy István u. 1-3.
  • Phone: + 36 1 999 8297
  • Fax: + 36 1 999 8295
  • E-mail: info@budapestszive.hu

Business hours

Monday – Thursday 8.00 – 17.00
Friday 8.00 – 15.00
Saturday-Sunday closed

Press Office

  • 1075 Budapest, Rumbach Sebestyén utca 19-21.
  • E-mail: sajto@bkk.hu
  • Phone: +36 30 774 1015, +36 30 774 1016

Comments are closed.