Information about penalty fares

General information

The penalty fare related services listed below are offered at the following locations Penalty Fare Office (Pest, District 7, Akácfa u. 22), Main Customer Service Centre (Pest, District 7, Rumbach Sebestyén utca 19-21), Kelenföld vasútállomás Metro Station Customer Service Centre (Buda, District 11, Kelenföld railway station underpass) and Széll Kálmán tér Customer Service Centre (Buda, District 2)

  • retrospective payment of on-the-spot penalty fare
  • retrospective presentation of pass
  • payment of penalty fare
  • payment of instalments based on a previously established instalment plan
  • review and settlement of penalty fare balance
  • feedback on issues related to penalty fare services, recording of investigation requests or reporting them into the Customer Book
  • penalty fare related fairness request, installment payment plan request. It is important to know that the submission of the request does not mean automatic exemption from paying the penalty fare payable at the time, neither does it mean deferred payment or an obligation for positive evaluation by BKK Zrt.

Address and opening hours of the Penalty Fare Office

Address: Budapest, district 7, Akácfa utca 22., the room with the sign “Pótdíjazási ügyek intézése”

Office hours
Monday to Friday (workdays) 08:00–20:00
Saturday (on days with Saturday work schedule) and Sunday (public holidays) closed

Address and opening hours of the Main Customer Service Centre

Address: Budapest VII., Rumbach Sebestyén utca 19-21.

Office hours
Monday, Tuesday (workdays) 9.00–17.00
Wednesday (workdays) 9.00–19.00
Thursday (workdays) 9.00–17.00
Friday (workdays) 9.00–15.00
Saturday, Sunday (public holidays) closed

Address and opening hours of the Kelenföld vasútállomás Metro Station Customer Service Centre

Address: Budapest XI., Kelenföld vasútállomás M underpass

Office hours
Monday to Sunday 5.30–22.00

Contact

Postal address: BKK Zrt., 1241 Budapest, Pf. 200
E-mail: potdijkezeles@bkk.hu
Phone number: +36 1 3 255 255

Conditions of penalty fare payment

1. Penalty fare paid on the spot

If you pay the penalty fare in cash on the spot, the amount to be paid decreases to HUF 8,000. The ticket inspector must provide you with a receipt for the on-the-spot payment.

2. Retrospective payment of on-the-spot penalty fare

The on-the-spot penalty fare (HUF 8,000) can be settled retrospectively via cash or credit card payment at one of the following locations: Penalty Fare Office (Budapest, District 7, Akácfa u. 22), Main Customer Service Centre (Budapest, District 7, Rumbach Sebestyén utca 19-21), Kelenföld vasútállomás Metro Station Customer Service Centre (Budapest, District 11, Kelenföld railway station underpass) or Széll Kálmán tér Customer Service Centre (Buda, District 2) within 2 working days after surcharging. You will receive an incoming payment document certifying your payment.

3. Presentation of the pass and cash or bankcard payment at one of the following locations: Penalty Fare Office (Budapest, District 7, Akácfa u. 22), Main Customer Service Centre (Budapest, District 7, Rumbach Sebestyén utca 19-21), Kelenföld vasútállomás Metro Station Customer Service Centre (Budapest, District 11, Kelenföld railway station underpass) or Széll Kálmán tér Customer Service Centre (Buda, District 2)

You will receive an incoming payment document certifying your payment.

In case the passenger is in possession of a pass and a related ID (pass ID, student ID, personal photo ID, passport or card-format driving licence) or bicycle pass that was valid at the time of control having been purchased before but was not presented or if the passenger has a travel document for free travel but it was not presented at control, the customer can take care of penalty fare payment within 5 workdays from the issuance of the penalty fare by presenting the pass or travel document and paying the appropriate fee. The fee is HUF 1,000 for annual, semester and quarterly passes and travel documents for free travel and HUF 2,000 for all other types of passes. This option is available up to twice in each calendar year; this restriction does not apply to discounted annual and annual Budapest-passes. In case of passengers with travel documents for free travel, the fee increases to HUF 2,000 after the second occasion.

A pass purchased after the issuance of a penalty fare is not accepted for presentation not even if the validity starts at the day of penalty, but the time of purchase is later than the time of penalty.

Documents required for presenting your pass per type

General (adult) pass:

  • cheque received from control staff
  • valid photo ID whose number is indicated on the pass
  • pass valid at the time of control and issuance of penalty fare
  • personal identification documents (photo ID and Hungarian residence card)

Discounted pass (pensioner, reduced mobility, parent with small child):

  • cheque received from control staff
  • valid photo pass ID (pensioner, parents with child)
  • pass valid at the time of control and issuance of penalty fare
  • personal identification documents (photo ID and Hungarian residence card)

Student, pupil pass:

  • cheque received from control staff
  • valid student ID (permanent student ID or certificate according to the relevant Government Regulation qualifying as temporary student ID). With a student/pupil status verification document, the student discount is not available nor will the document be accepted for retrospective presentation of the pass
  • pass valid on the day and at the time of control and issuance of penalty fare
  • personal identification documents (e.g. photo ID and Hungarian residence card)

Free travel entitlement:

  • cheque received from control staff
  • original documents verifying entitlement valid at the time of control and issuance of penalty fare
  • personal identification documents (e.g. photo ID and Hungarian residence card)

A person duly authorised by the customer (e.g. family member, relative or friend) presenting the original authorisation of the official format can also present the pass along with the required original documents.

Please keep the payment receipt for the pass presentation fee for 5 years.

4. Payment by yellow cheque

The penalty fare payment of 16,000 HUF via postal payment is only possible with the preprinted cash payment order by BKK, also known as the “yellow cheque”.

Payment with the yellow cheque can be made at any post office within 30 days of receipt from the control staff. When completing the cheque, please pay extra attention to the following:

  • Please always indicate in the customer data field the name and address of the passenger required to pay the penalty fare.
  • The amount of the penalty fare (HUF 16,000) is pre-filled, but the amount needs to be filled in in multiple fields with words (text) as well.
  • Please complete with CAPITAL letters.
  • As correcting the cheque is not allowed, in case you make an error while completing the cheque, please pay by bank transfer (see option 5 below) or in person at one of the following locations: Penalty Fare Office (Budapest, District 7, Akácfa u. 22), Main Customer Service Centre (Budapest, District 7, Rumbach Sebestyén utca 19-21), Kelenföld vasútállomás Metro Station Customer Service Centre (Budapest, District 11, Kelenföld railway station underpass) or Széll Kálmán tér Customer Service Centre (Buda, District 2).

Payment is NOT possible with a National Post Order (“pink cheque”).

5. Payment by bank transfer

A transfer can be initiated with a paper-based order at the bank or online via internet banking.

Please use BKK’s following bank account number: Raiffeisen Bank Zrt. 12001008-01453621-01300004.

Please indicate in the remark field the name of the passenger paying the penalty fare, the fact that it is a penalty fare (pótdíj) and a reference number (date of issue of penalty fare, correspondence registration number, reference number, order for payment or payment notice number).

5.1 If payment of the HUF 16,000 is made within 30 days after the issuance of the penalty fare, please indicate in the transfer remark field the following data shown on the cheque received from control staff: identification number, date of issue, customer name.

5.2 In case you received a payment notice, please transfer the amount shown therein to the indicated bank account. For the correct accounting of the transferred amount, please indicate in the transfer remark field the name of the passenger who received the penalty fare and the identification number shown in the letter.

6. Cash deposit into bank account

Paying the penalty fare by cash deposit can be done at any Raiffeisen Bank office to BKK Zrt.’s following bank account: 12001008-01453621-01300004. For the correct accounting of the transferred amount, please indicate in the transfer remark field the name of the passenger paying the penalty fare and an identification (for example: cheque number, reference number, identification number, date of penalty, correspondence registration number, number of payment order, ID of formal notice).

7. Penalty fare payment to BKK’s accredited partners

Paying to accredited partners can be done with a cheque issued by the partner, by bank transfer or cash deposit into the bank account provided by the partner. Method of payment is the same as described under points 4, 5 and 6.

Based on the appointment of BKK Zrt., the names and contact details of cooperating partners in penalty fare collection are listed here.

Violation of travel terms, penalty fares

A penalty fare of HUF 16,000 must be paid within 30 days after the issuance of the penalty by cutomers who

  • attempt to travel without a ticket or with an invalid ticket (not validated with a validating machine; expired validity; multiple validation), pass or travel ID, is not in possession of a valid travel document or attempt to use a travel discount to which they are not entitled or cannot verify their entitlement to a discount
  • attempt to travel with a pass ID or student ID whose number (or the education ID number if the student wishes to use that number), is not indicated at all or not indicated as per the regulation on the pass; or the pass ID or student ID is not filled out or is not properly validated, or the departure and destination stations are not stamped on it
  • did not indicate the start of validity period on the coupons of the 5/30 BKK 24-hour travelcard according to the instructions, or indicated it in an erasable way, corrected it or validity is not clear for any other reason
  • abuse another person’s seven-day Budapest-travelcard
  • transport dogs, bicycles or oversized objects without paying the specified fee, or abuse the purchasable tickets or passes
  • cannot present a pass or the ID indicated on the bicycle pass or the verification for entitlement to free travel
  • transport bicycles or oversized objects on board a vehicle where it is not permitted
  • transport objects not transportable as package, hand luggage or oversized object
  • they themselves or their hand luggage, oversized object or live animal pollutes the vehicle
  • use the emergency alarm, emergency brake or emergency door-opener unjustifiably
  • do not comply with the Terms and Conditions of Travel

If you pay the penalty fare in cash on the spot, the amount decreases from HUF 16,000 to HUF 8,000. The ticket inspector must provide you with a receipt for the on-the-spot payment in all cases.

Retrospective payment of the on-the-spot penalty fare is possible – cash or bank transfer – within 2 working days after surcharging at one of the following locations: Penalty Fare Office (Budapest, District 7, Akácfa u. 22), Main Customer Service Centre (Budapest, District 7, Rumbach Sebestyén utca 19-21), Kelenföld vasútállomás Metro Station Customer Service Centre (Budapest, District 11, Kelenföld railway station underpass) or Széll Kálmán tér Customer Service Centre (Buda, District 2)

If the passenger does not pay the fine on the spot, the ticket inspector initiates a penalty fare procedure, offering the option of deferred payment. In this case the inspector is entitled to ask the required personal data (name, mother’s name, date and place of birth) and also the address of the passenger. On the basis of these data, the ticket inspector fills in a Penalty Fare Report. If the passenger refuses to provide personal data, the ticket inspector is entitled to ask for on-site police assistance.

The ticket inspector gives a cheque for the amount of the penalty fare and an information leaflet about payment options. The passenger needs to sign a document of receipt for the penalty fare cheque along with consent to the disclosure of personal data. The refusal by the passenger to sign the document and to accept the cheque means no exemption from the penalty fare procedure.

In case the passenger is in possession of a pass and a related ID (pass ID, student ID, personal photo ID, passport or card-format driving licence) or bicycle pass that was valid at the time of control having been purchased before, but was not presented or if the passenger has a travel document for free travel but it was not presented at control, the customer can settle penalty fare payment within 5 workdays from the issuance of the penalty fare at 1072 Budapest Akácfa u. 22 by presenting the pass or travel document and paying the appropriate fee. The fee is HUF 1,000 for annual, semester and quarterly passes and travel documents for free travel and HUF 2,000 for all other types of passes. This option is available up to twice in each calendar year; this restriction does not apply to discounted annual and annual Budapest-passes. In case of passengers with travel documents for free travel, the fee increases to HUF 2,000 after the second occasion.

A pass purchased after the issuance of a penalty fare is not accepted for presentation not even if the validity starts on the day of penalty, but the purchase time is later than the time of penalty.

If the passenger is entitled to free travel according to the applicable Government Regulation, but cannot prove it during ticket control, he or she can present the original documents verifying entitlement at the time of surcharging, within 5 workdays from the issuance of the penalty fare at the Penalty Fare Office (Budapest, district 7, Akácfa utca 22.), In this case, the penalty process will be canceled for a procedure fee. The procedure fee in each calendar year for the first two times is HUF 1,000 and HUF 2,000 for any further cases.

If the ticket inspector keeps the pass/pass ID after control, the option of later presentation is not available.

The passenger who does not pay the penalty fare of HUF 16,000 within 30 days is obliged to pay an additional HUF 16,000 as a late payment fee and an administration fee of HUF 500, i.e. a total of HUF 32,500.

If this amount is not paid either, BKK Zrt. will initiate an order for payment. If the order for payment is contested, the procedure will be turned into a lawsuit. Based on the final order for payment or the final court ruling resulting in the passenger’s conviction, BKK Zrt. may initiate an enforcement procedure as well.

BKK Zrt. is entitled to involve a third party in the management and collection of penalty fare claims to act instead and on behalf of BKK Zrt. BKK Zrt. reserves the right to assign its valid claims to a third party based on Articles 328-330 of the Hungarian Civil Code. The passenger gives his or her consent to BKK Zrt. to transfer the managed passenger data to a third party in the event that BKK Zrt. involves or assigns a third party in debt management and collection.

BKK Zrt. is entitled to charge, in addition to the penalty fare amount, all costs incurred in connection with the debt collection process (administration fee, lawyer’s fee, cost of postage and interest up to the day of payment) to the passenger.

Frequently Asked Questions

Why should I pay when I present a valid pass with a matching ID card?

For using our services, buying a pass is not sufficient: during control it must be presented and handed over to the control staff along with the matching photo ID, such as a pass ID, student ID, personal ID card, passport or card-format driving licence. In case you were not able to show your pass and the matching ID to our colleague, the penalty fare is legitimate.

What should I do if my documents have been stolen (lost) and/or my data are being abused?

After making an appointment on the phone, there is a possibility at the BKK Debt Management Department to confirm your data and signature in person. In light of the circumstances of your penalty fare issuance, we may also suggest you contact the police on account of the abuse of personal data and/or personal documents and then send the copy of the notification/report to our company (by post to BKK Zrt. Követeléskezelés, 1241 Budapest, Pf. 200., or via e-mail to potdijkezeles@bkk.hu ).

In case of penalty fare for an underage child, will the parent receive the formal notice?

From our point of view, if an underage child is already allowed to use our Company's services independently based on the decision of the legal representative, then in case of violating the travel terms, the child can also receive penalty fare as well. Our Company assumes the relationship of trust between parent and child, so if a penalty fare has been issued, then the underage will inform his or her legal representative about the resulting payment obligations and will hand over the informational leaflet about the responsibilities and options of paying the penalty fare along with the payment slip (cheque), thus enhancing the timely payment of the penalty fare at a lower cost.

During the penalty fare process, the inspector can only register the child’s data because he or she is the passenger receiving the penalty fare. In addition, the underaged passenger has no document that can verify the exact name and address of the legal representative. Accordingly, we can send the formal payment notice only to the legal representative of the underaged child. Payment notices will be sent to the legal representative after the 30-day-period available for paying the basic penalty fare, but at that point the notice will show an increased amount including the penalty fare, the late payment and procedure fees.

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